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FAQs

Shopping online

Yes, we are the official distributors of all the products you see on bisoui and we work directly with the brands and/or authorised wholesale distributors.

We work with brands who are very transparent about what they use to make their products. You can find the list of ingredients on each product page.

We always recommend doing a patch test to make sure that you are not allergic to any of the ingredients used in the products. Some products are more suitable for sensitive skin than others, and you can find more information on each product page.

Receiving my order

We’re sorry about that! We take extra care to ensure that your products arrive safely, while using minimal packaging. Please take a look at our shipping and returns policy page here if your products arrived damaged.

We want to make sure that your products arrive safely, so we sometimes take the extra step in wrapping some of your products in bubble wrap, but only if necessary. We do not purchase bubble wrap ourselves — any bubble wrap used to cushion your products are reused from our suppliers. We do not use any tape to seal the bubble wrap. Instead, we use hemp twine (made from hemp plant) which is biodegradable.

Partnerships

If your company’s values align with ours, we would love to hear from you! Please drop us an email at hello@bisoui.com.

We’re very passionate about our company mission and if you’re a content creator who is aligned with our values, we would love to work with you. Please drop us an email at hello@bisoui.com.

Shipping & Returns

You can read up more information about shipping and returns here.

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