Free shipping for orders $60 and above

Shipping & Returns

Shipping

Currently, we only ship to Singapore. We’re always expanding so follow us on social media for any updates on international shipping!

You can track your order by clicking on this link here.

We offer free shipping within Singapore on orders above $60. For orders below $60, you pay a flat rate of $3.99 for shipping

Please allow 1 – 2 working days to process your order and get it ready for delivery. Shipping takes around 1 – 3 working days, so hang on tight till your package reaches you!

We take extra care to make sure that your products are not damaged on arrival. We also make sure that all our packaging are made from materials that are either recycled or recyclable. You can read up more about our packaging here.

Returns & Exchanges

Unfortunately due to the nature of the products, we only accept returns if your package arrives damaged. Contact us here if you need to make a return for a damaged item.

We’re so sorry to hear! Please write to us using our contact form and we will get back to you as soon as possible.

We’re unable to provide exchanges if you change your mind about your purchase, so please write to us with any questions you might have before you place your order! You can do so using our contact form here or send us an email to hello@bisoui.com

We know that shopping online isn’t always easy since you don’t get to smell and touch the products, so we always try to put as much information as possible on our website. We want to be able to help you make good shopping decisions!

We process returns within 3 business days of receiving the returned package, and we will drop an email to keep you notified. Depending on your bank however, they might take some time to process the transaction after we make the refund.

For ethical reasons, we do not resell any returned goods. However we want to reduce waste, so any returned damaged products that come back to us are used for the beautiful swatches you see on our site 😉 We will recycle (or reuse if possible) any packaging that comes with the returned products.

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